No. Public job tracking only needs the Job ID or Field ID. The client portal is for contracted customers who raise and follow tickets after signing in.

I do not have a Job ID. What now?

Call 087 550 1813, WhatsApp 065 866 3103, or email support@itguysa.co.za. We will look up the job rather than invent a status here.

Track a Job or Repair | IT Guy Solutions

Q: How do I track a job?

Open the public tracker and enter the Job ID or Field ID we issued when the job was logged. The example format is JOB-1001.

What you need

Use the Job ID or Field ID we sent when the job was logged. It looks like JOB-1001. That reference is enough for a status check on the public tracker.

What this is — and is not

This is public status for a specific job or repair. It is not the full My IT Guy portal. Contracted customers still sign in there to raise tickets, see ticket status and see who is assigned.

FAQ

How do I track a job?

Open the tracker and enter the Job ID or Field ID. Check job status.

Do I need to log in?

No. Tracking only needs the Job ID or Field ID. Use the client portal if you already have a login for tickets.

I do not have a Job ID

Call 087 550 1813, WhatsApp 065 866 3103, or email support@itguysa.co.za. We will look the job up.

Track your job

What you need

What this is — and is not

FAQ

Need help with a repair?