Business problem

A leftover PABX, unpaid analogue lines and a receptionist who cannot transfer a call to someone working from home is not a communications strategy. Neither is installing handsets on a congested domestic router.

IT solution

Hosted PBX / cloud PABX, SIP trunks, number porting, desk phones, softphones, mobile extensions, call routing, IVR, call recording where applicable, remote workers, multi-branch calling, and Microsoft Teams integration where the tenant and licences support it.

Business outcome

Customers still reach the right person. Branches share one numbering plan. Remote staff are extensions, not afterthoughts. Voice sits on a LAN and WAN we can monitor — see business networks.

Related project: office VoIP migration. More photographs: field gallery.