Managed IT Support
A helpdesk, monitoring and patching cadence so issues are handled before they become a trading-day outage.
Learn moreLimpopo • Gauteng • Nationwide remote support
Your Complete IT Department.
Managed IT, cybersecurity, networks, Microsoft 365 and VoIP for South African businesses.
From our Limpopo and Sandton operations, we support growing businesses with proactive, secure and accountable technology services.
Client Portal
Limpopo + Gauteng
Nationwide Remote Support
Managed IT
Cybersecurity
Business Networks
SLA-driven Support
Tools we implement and support
These names describe environments we commonly look after. They are not a claim of official vendor partnership or certification.
Microsoft 365
Windows Server
Business Wi-Fi
Firewalls
Cloud & hosted PABX
Backup platforms
What we manage
One accountable partner for the whole environment
Keep staff working, systems protected and sites connected — without assembling five separate IT suppliers.
Cybersecurity
Stop ransomware and account takeover becoming a halt in trading — endpoints, identity, email and backups under one plan.
Learn moreMicrosoft 365 & Cloud
Email, files, licences and leavers stay administered — so staff can work without an unmanaged tenant drifting.
Learn moreBusiness Networks
Keep people connected while separating tills, guests, cameras and finance onto networks that can actually be supported.
Learn moreVoIP & Communications
Reception, branches and remote staff on one calling system — not a leftover PABX nobody can change.
Learn moreBackup & Disaster Recovery
Recover business data after hardware failure, accidental deletion or a cyberattack — not merely store another copy.
Learn more
Why businesses choose IT Guy
Why a business should choose IT Guy Solutions
Supporting businesses from Limpopo and Gauteng, with nationwide remote support — and a written SLA instead of a vague “we’ll get to it”.
Proactive IT management
We patch, watch backups and catch failing disks before the helpdesk fills with the same outage.
Clear SLA response targets
Priorities in writing: P1 30 minutes on Complete/Enterprise, P2 one hour on Business and above, during contracted hours.
On-site + remote support
Dispatch from Limpopo and Sandton catchments we can actually reach. Remote cover is nationwide.
Two operational locations
95 Kruger Street, Louis Trichardt / Makhado, and 135 Rivonia Road, Sandton — neither is a hollow “national” claim.
Client portal
Contracted customers already log tickets and see technician assignment in the Client Portal.
Monthly IT reporting
Business and above receive a health summary so the retainer is visible to finance and directors.
Security-first approach
MFA, email security, endpoints and restore-tested backups are treated as operations — not a once-off scare presentation.
Business-focused support
We explain impact on staff, sites and trading hours — not only VLAN numbers and endpoint counts.
Managed IT
Monthly packages, one number for finance
Quoted per user or per estate — not a surprise call-out bill. Public rand figures are not published until approved. Each card has a data-price-amount field ready for later insertion.
Micro / small
IT Essential
Request pricing / user / month
- Helpdesk, monitoring, patching, AV
SMEs
IT Business
Request pricing / user / month
- Unlimited in-hours support, M365, network management
Security-first
IT Secure
Request pricing / user / month
- Business + EDR, backup, email security
Outsourced IT
IT Complete
Request pricing / month
- On-site, servers, networks, Success Manager
Multi-site
Enterprise
Custom
- Dedicated engineer options, custom SLA
| Capability | Essential | Business | Secure | Complete | Enterprise |
|---|---|---|---|---|---|
| Helpdesk | Yes | Yes | Yes | Yes | Yes |
| Remote support | Yes | Yes | Yes | Yes | Yes |
| Endpoint monitoring | Yes | Yes | Yes | Yes | Yes |
| Patch management | Yes | Yes | Yes | Yes | Yes |
| Antivirus / EDR | AV | AV | EDR | EDR | EDR |
| Microsoft 365 support | — | Yes | Yes | Yes | Yes |
| Network monitoring | — | Yes | Yes | Yes | Yes |
| Backup monitoring | — | — | Yes | Yes | Yes |
| On-site support | Quoted | Quoted | Quoted | Included | Included |
| Monthly IT report | — | Yes | Yes | Yes | Yes |
| Account manager | — | Named team | Yes | Yes | Yes |
| Quarterly IT review | — | — | — | Yes | Yes |
| Cybersecurity management | — | — | Yes | Yes | Yes |
| Priority SLA | P3/P4 | P2+ | P2+ | P1 | Custom |
| Dedicated engineer options | — | — | — | — | Yes |
My IT Guy
Your entire IT environment in one place.
Managed customers log in at the Client Portal. The public site does not embed private dashboards. If you already have a Job ID or Field ID, track the job without signing in.
- LIVE Support tickets
- LIVE Ticket status
- LIVE Assigned technician
- LIVE Public job tracking
Further views — assets, warranties, licences, quotes, invoices, reports and SLA clocks — are on the portal roadmap. We will not list them as live until they are.
Open Client Portal Track a jobLive today
Raise a ticket, see status, and see who is assigned. Authenticated pages stay on the app host. Job IDs can be checked on the public tracker without signing in.
Field work
Technology delivered in the real world
Technicians, fibre, towers, cabinets, microwave, training, store networks and VSAT — photographed on jobs we actually did.
Read case studies for longer write-ups of selected jobs.
Industries
Solutions by how you actually operate
A school lab is not a law firm. A till line is not a mine. Same engineering, different constraints.
Schools
Labs, filtering, Microsoft 365 Education, Wi-Fi that survives a full timetable.
Retail
POS, multi-branch networking, failover internet, VoIP and CCTV VLANs.
Professional services
Law, accounting, consulting — MFA, Microsoft 365 and backups that restore.
Hospitality
Guest Wi-Fi isolated from reservations, staff networks, VoIP and failover.
Warehouses
Coverage over racking, handhelds, VLANs, cameras and yard links.
Mining, farms, remote sites
Fibre, LTE/5G, VSAT, microwave and monitoring — credible from the Limpopo base.
Our Locations
Limpopo office and Sandton branch
Supporting businesses from Limpopo and Gauteng, with nationwide remote support. See where we actually dispatch.
Limpopo
Louis Trichardt / Makhado
95 Kruger Street
Louis Trichardt / Makhado
Limpopo, 0920
Regional on-site work across Limpopo, including Thohoyandou, Polokwane, and Musina. Workshop for company device repairs.
Limpopo office details →Gauteng
Sandton
135 Rivonia Road
Sandton
Gauteng
Managed IT, networks, Wi-Fi, VoIP, and projects for Sandton and Johannesburg-area businesses. See the Gauteng overview.
Sandton branch details →
Our service promise
Accountability, not zero-downtime theatre
We do not guarantee the lights never go out. We guarantee how we will work when they do.
- No hidden support charges on contracted scope
- Clear SLA response times in the agreement
- Documented environments
- Monthly reporting on eligible plans
- Named account contact on Business and above
- Security-first defaults
- Written escalation path
- Business continuity focus
How managed IT works
A service a director can understand
Five steps from first look at the environment to monthly visibility.
Assess
We review your environment — devices, network, security, backups and Microsoft 365.
Secure
We address major risks first: identity, email, endpoints and restore-tested copies.
Manage
We monitor and support the technology your staff actually use every day.
Improve
We plan upgrades and replacements before hardware or licences become an emergency.
Report
You receive clear visibility into IT performance on contracted Business plans and above.
Common Questions
Business IT Support FAQ
Answers to questions businesses ask before choosing an IT partner.
Do you provide IT support across South Africa?
Yes. We operate from a Limpopo office and a Sandton branch. On-site support is delivered in those catchments. Remote managed IT, networking, VoIP and consultancy run nationwide — we will not imply an engineer lives in a city we do not staff.
What is managed IT support?
Proactive, ongoing technology care for your team — helpdesk, monitoring, patching, backups, and call-outs — on a predictable monthly plan instead of unpredictable break-fix bills. What managed IT includes · View our support plans.
How quickly do you respond to support requests?
Contracted plans use published priorities: P1 critical 30 minutes on IT Complete and Enterprise during contracted hours, P2 high one hour on IT Business and above, P3 normal 2–4 hours, P4 requests same or next business day. Essential is business-hours P3/P4 unless you upgrade. Read the SLA.
What business IT services do you offer?
Managed IT, cybersecurity, business networks, Microsoft 365, backup and continuity, VoIP, projects, procurement and industry solutions.
Where is IT Guy Solutions based?
We have two offices: 95 Kruger Street, Louis Trichardt / Makhado, Limpopo and 135 Rivonia Road, Sandton, Gauteng. Remote support is nationwide. Get in touch for a quote.
Let's assess your IT environment
Tell us how many users and sites you have. We will recommend a package and a monthly number you can put in a budget.
Personal IT
Need Help at Home? Use Our App.
Laptop repairs, Wi-Fi setup, and home tech support are available through the IT Guy Solutions client app — book and pay in one place. If you already have a Job ID, track the job without signing in.
Open Client App Track a job
Who we work with
Partners and organisations we support
Connectivity providers and organisations we work with on sites and support. Naming them describes that working relationship — it is not a claim of official vendor certification or exclusive partnership.
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