Micro / small
IT Essential
Request pricing per user / month
Helpdesk, monitoring, patching, antivirus.
- Remote helpdesk
- Device monitoring
- Patch management
- Antivirus
- Business-hours support
An IT department without the overhead of building one internally
Remote helpdesk, on-site support, monitoring, Microsoft 365, security and reporting — one accountable team instead of a hire, a vendor and a gap between them.
Get an IT AssessmentBusiness problem
Most growing companies do not fail for lack of a printer driver. They fail because nobody owns patching, leavers still have mailboxes, backups were never restored, and the only IT person is also running operations. Building an internal department means salary, tools, after-hours cover and a replacement plan. Paying only when something breaks means you discover the gap on a trading day.
IT solution
IT Guy Solutions is the outsourced IT department: helpdesk, monitoring, cybersecurity, networks and Microsoft 365 under one team. Work is delivered from Louis Trichardt / Makhado and Sandton, with nationwide remote support. On-site visits stay inside catchments we can actually reach — see coverage.
Business outcome
Staff keep working. Finance sees one monthly number. Directors have a named contact, a published SLA and a portal for tickets — not a WhatsApp group that goes quiet on Friday afternoon.
SMEs
IT Business
Request pricing per user / month
Unlimited support in-hours, Microsoft 365 and network management.
- Everything in Essential
- Unlimited in-hours tickets
- Microsoft 365 administration
- Network management
- Monthly health summary
- Named support team
Security-conscious
IT Secure
Request pricing per user / month
Business package plus EDR, backup, email security and monitoring.
- Everything in Business
- EDR / endpoint protection
- Email security
- Managed backup
- Security monitoring
- MFA standards
Larger companies
IT Complete
Request pricing per month
Full outsourced IT department: on-site, servers, networks, strategy.
- Everything in Secure
- On-site support included
- Servers and infrastructure
- IT Success Manager
- Quarterly technology review
- P1 critical response targets
Multi-site
Enterprise
Custom SLA
Dedicated engineer/account manager and 24/7 options where contracted.
- Everything in Complete
- Custom SLA
- Multi-site Limpopo + Gauteng
- After-hours / 24/7 options
- vCIO cadence
- Documented runbooks
Prices are quoted per environment so finance sees one monthly number — not surprise call-out invoices. Approved public rand figures can be inserted into data-price-amount later. We will not publish a placeholder “from R___” amount.
| Capability | Essential | Business | Secure | Complete | Enterprise |
|---|---|---|---|---|---|
| Helpdesk | Yes | Yes | Yes | Yes | Yes |
| Remote support | Yes | Yes | Yes | Yes | Yes |
| Endpoint monitoring | Yes | Yes | Yes | Yes | Yes |
| Patch management | Yes | Yes | Yes | Yes | Yes |
| Antivirus / EDR | AV | AV | EDR | EDR | EDR |
| Microsoft 365 support | — | Yes | Yes | Yes | Yes |
| Network monitoring | — | Yes | Yes | Yes | Yes |
| Backup monitoring | — | — | Yes | Yes | Yes |
| On-site support | Quoted | Quoted | Quoted | Included | Included |
| Monthly IT report | — | Yes | Yes | Yes | Yes |
| Account manager | — | Named team | Yes | Yes | Yes |
| Quarterly IT review | — | — | — | Yes | Yes |
| Cybersecurity management | — | — | Yes | Yes | Yes |
| Priority SLA | P3/P4 | P2+ | P2+ | P1 | Custom |
| Dedicated engineer options | — | — | — | — | Yes |
Compare Plans Request Managed IT Proposal
What is included
- Remote helpdesk via My IT Guy
- Public job tracking with a Job ID or Field ID — track a job
- On-site support from Limpopo and Sandton catchments (included on Complete and Enterprise; quoted on lower plans)
- Endpoint monitoring and patch management
- Microsoft 365 support on Business and above
- Network management on Business and above
- Security and backup monitoring on Secure and above
- User onboarding and offboarding
- Vendor management for the tools we run
- IT reporting on Business and above
- IT strategy cadence on Complete, Enterprise and vCIO
Who it is for
SMEs, multi-site operators, schools, retailers, professional firms, hospitality sites and warehouses that need an accountable IT function — typically from a handful of users to a few hundred — without standing up an internal department. If you already pay another provider, start at switching IT providers.
How onboarding works
- Assessment of devices, network, Microsoft 365, backups and current support.
- Documentation and access handover into a vault you control.
- Enrolment of endpoints, tenants and monitoring we will actually support.
- Ticket routing in the client portal and a short briefing for your staff.
- SLA clock starts on the contracted go-live date.
On-site and remote support
SLA model
| Priority | Example | Target response | Plans |
|---|---|---|---|
| P1 Critical | Whole business offline | 30 minutes during contracted hours | IT Complete, Enterprise (optional 24/7) |
| P2 High | Department or core service unavailable | 1 hour | IT Business and above |
| P3 Normal | Individual user issue | 2–4 hours | All contracted plans |
| P4 Request | New user, software or change | Same or next business day | All contracted plans |
These are operational targets we are prepared to put in the agreement — not a promise of zero downtime. They apply during contracted hours. Essential plans are business-hours P3/P4 unless you upgrade. Ticket status is visible to contracted customers in My IT Guy. Live SLA countdown in the portal is being expanded; until that view is live, the written SLA in your agreement is the source of truth.
FAQ
Do you replace an internal IT person?
We cover the operational load a small internal team would carry: tickets, monitoring, licences, onboarding and vendors. Strategy sits in vCIO reviews on higher tiers. We do not claim to replace a full-time CIO.
Is remote support enough?
Most tickets are remote. Hardware, cabling, access points and some server work still need an engineer on the floor. That is why both offices exist.
How do I check a job without logging in?
If we issued a Job ID or Field ID, enter it on the public job tracker. Logged-in customers still use My IT Guy for tickets.
What if we have sites outside Limpopo and Gauteng?
Remote support is nationwide. Same-day on-site in a city we do not staff is not something we advertise. We will say which sites are on-site, scheduled, or remote-only.